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The foundation of a great company is right thinking. If sound values are the roots that keep a tree firmly grounded, capability is what enables it to blossom and bear fruit. A company guided by the right philosophy asks, “Why do we exist?” A company with true capability answers, “How do we bring that purpose to life?”

Vatech’s approach to service began with a sincere commitment: to keep every customer’s practice running without interruption. Today, the company is building that commitment into a business model that serves customers in more than 100 countries. At the center of this effort is Eric Chi, Global Division Head. Over the past 11 years, he has managed Eastern European markets, served on assignment in the United States, led the Czech subsidiary, and overseen European operations.

Malaysia airport security checkpoint, 2003. The officer's face tightened. On the X-ray monitor was a human skull. The bag belonged to a Vatech customer service engineer, and the skull was a "phantom skull," a test tool used to check equipment after repairs. Back then, the local distributor didn't even have this basic tool. When a customer called, the engineer boarded a plane the next day, and when the tools weren't there, he packed them in his own bag and flew them in. That i

"We concluded that research moving in the same direction would make it hard to stand out over the long term." That is how Jongha Lee, head of Vatech's R&D Center, describes the starting point of its accessibility research. As competition over image quality intensified, the center came to share a belief: technology should also solve the discomforts that customers take for granted, or never think to mention.

“Pamei, did you have a good weekend?” “I certainly did! How about yours?” A typical morning at Vatech India always kicks off with this kind of vibrant energy. We open each day by asking how we can support one another’s tasks and reviewing if any of yesterday's work needs a follow-up. This highly collaborative atmosphere is a defining characteristic of our Indian subsidiary. Given the fast-paced and dynamic nature of our industry, new projects and challenges emerge constantly.

With a presence in over 100 countries and 29 global subsidiaries, Vatech continues to expand its impact across the world’s healthcare markets. In this edition of Explore Vatech Networks, we turn our spotlight to Taiwan—where Assistant Manager Tony Chen from the Business Support Team reflects on a year of growth, service, and purpose.

On the global stage of the healthcare market, where Vatech operates in over 100 countries with 25 overseas subsidiaries, Explore Vatech Networks Russia!